SituationalRole Related KnowledgeProblem Solving

How would you investigate and respond to a safety complaint raised by a Via rider about their driver?

Customer Experience Lead

Via

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Behavioral
  • How would you investigate and respond to a safety complaint raised by a Via rider about their driver?
  • A Via rider has reported a safety concern regarding their driver. What steps would you take to address this?
  • How would you ensure a thorough investigation of a Via driver after a rider raised a safety-related issue?
  • If a Via rider reports feeling unsafe due to their driver’s behavior, how would you handle this situation?
  • A rider at Via says they felt unsafe with their driver. What would you do?
  • How would you deal with a Via customer who raises safety concerns about their ride?
  • A Via rider complains about unsafe driving behavior. How would you handle it?
  • What would you do if a Via rider flagged safety concerns about their driver?
  • Let’s say a rider at Via reports feeling unsafe due to reckless driving. What steps would you take to manage the situation?
  • A Via rider claims their driver was speeding and ignoring traffic signals. How would you handle the complaint?
  • A rider reports a safety concern about the Via driver. How would you investigate and address the issue?

Interview question asked to Customer Experience Leads interviewing at Via: How would you investigate and respond to a safety complaint raised by a Via rider about their driver?.