BehavioralSituational

Can you describe a situation where you exceeded customer expectations?

Customer Service RepresentativeCustomer Experience Lead

Google

Paychex

GoToMeeting

upGrad

Leidos

SoFi

Did you come across this question in an interview?

  • Can you describe a situation where you exceeded customer expectations?
  • Can you discuss a time when you took extra steps to resolve a customer issue successfully?
  • Have you ever gone the extra mile to ensure a customer’s satisfaction? If so, how?
  • Have you ever done something for a customer that wasn’t part of your job but made a big impact?
  • What’s a story you’re proud of where you went out of your way for a customer?
  • When’s the last time you went the extra mile to make a customer happy?
  • What’s one example of you going above and beyond to keep a customer coming back?
  • What’s the most memorable time you went out of your way to help a customer?
  • What’s the best example you can think of where you went above and beyond for a customer?
  • When’s the last time you surprised a customer by doing something more than they expected?
  • Tell me about a time you went above and beyond for a customer.
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Instabase, ThoughtWorks, RingCentral and others: Can you describe a situation where you exceeded customer expectations?.