BehavioralSituational

Can you describe a situation where you exceeded customer expectations?

Customer Service RepresentativeCustomer Experience Lead

Google

Paychex

GoToMeeting

upGrad

Leidos

SoFi

Did you come across this question in an interview?

Your answer

Try Free AI Interview

Google logo

Google

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Strategy
Meta logo

Meta

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Sense
Meta logo

Meta

Engineering Manager

Prepare for success with realistic, role-specific interview simulations.

System Design
Amazon logo

Amazon

Data Scientist

Prepare for success with realistic, role-specific interview simulations.

Behavioral
  • Can you describe a situation where you exceeded customer expectations?
  • Can you discuss a time when you took extra steps to resolve a customer issue successfully?
  • Have you ever gone the extra mile to ensure a customer’s satisfaction? If so, how?
  • Have you ever done something for a customer that wasn’t part of your job but made a big impact?
  • What’s a story you’re proud of where you went out of your way for a customer?
  • When’s the last time you went the extra mile to make a customer happy?
  • What’s one example of you going above and beyond to keep a customer coming back?
  • What’s the most memorable time you went out of your way to help a customer?
  • What’s the best example you can think of where you went above and beyond for a customer?
  • When’s the last time you surprised a customer by doing something more than they expected?
  • Tell me about a time you went above and beyond for a customer.

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Instabase, ThoughtWorks, RingCentral and others: Can you describe a situation where you exceeded customer expectations?.