From booking time - until the session time is locked in

Cancellation is FREE (Stripe/PayPal don't refund payment fees though)

Once session time is locked in - until 24h prior to the session time

Reschedules, cancellations or changes cost 25$/modification

From 24h before the session time - session time

Reschedules, cancellations or changes cost 50% of the session price.

Reschedules and cancellations are not possible -- unless the expert didn't show up, in which case you are entitled to a full refund or a free reschedule.

Please reach out to support@prepfully.com for any questions or concerns, or if you encounter a bug.

The first reschedule is always free, and can be done up to 24 hours before the originally scheduled time. Cancellations are free until a session is picked up by an expert - after which there are fees associated.

What’s the reschedule and cancellation policy?

Frequently asked questions