Can you share an experience where you failed to accomplish a key metric and why?

Question

Aaron · Accepted Answer

One time I was creating a calendar application to determine the availability
between several friends. At the time I lacked proficiency of front end
technologies and it was approaching the desired deadline. So I had to balance
learning front end frameworks and implementation. However, I made a big error
and didn't consider mobile compatibility. Due to this oversight, I created an
application in which other mobile users had no application to look at and
interact with. Thus, when the application was shared with friends, there was no
working application, it was a failure. It was completely unreadable. From this
situation, I had to apoligize to my friends for such a mistake. I proceeded to
make html/css corrections to fit the applicatoin to a variety of mobile screens
sizes. This experience taught me the importance of considering all user
interfaces during the design phase, and I now make it a point to include mobile
compatibility in my initial design plans.

Dhruvi · Answer

Failure at 2 phases major I feel one is at Paynearby and one was during Fynd
1. During Fynd when we were implementing Refund engine one of the major gap
whcih everybody including me missed was the scenario whre if the user has a
missed product how will the refund automatically work for this sccenarios we
estimated that it would be less number of cases but it turned out to be many
cdases leading to 3 months of manual handling and later on we habdled that user
can raise using photo there is a approval leg and once approved we can proceed
with refunds automatically
2. During PayNearby ONDC launch we belived the ONDC team and everybody in terms
of the delivery timelines and availability of the prodycts being there. But near
to launch we figured out that there were mismatch in delivery predictions and
actual delivery which was not handled in showing to the user and other pointer
was in case of those integrartion before checkout some products used to be out
of stock. Lack of understanding of ONDC infra lead to gaps in our products

Can you share an experience where you failed to accomplish a key metric and why?

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