Once 15min have passed, you will be able to mark your coach as a no-show. Please use the "Mark expert as no-show" button in your session page. This button can only be clicked within the session window.

Your expert  gets notified to join when you start marking them as a no-show. If they join in late - rest assured that they'll provide a full 60-minute session to you.

If a coach doesn't show up even after 15-minutes, you can choose between a free reschedule and a full refund. 

Either way - we know that no-shows are super inconvenient and jarring; and therefore try very hard to minimize this. Coaches who don't show up twice in a row without an extremely good reason, are just removed from Prepfully, no matter how good they are. This keeps coach no-shows to less than 0.25% of all sessions.

Notify Prepfully. If the expert still hasn't shown up after 10 minutes - please take a screenshot, and reply to any of your confirmation or reminder emails to let us know. If we are online, we will help right away.

My expert hasn't joined the session, what should I do?

Frequently asked questions